< ashiya

Terms of Service

General Terms1. Prices are subject to change based on demand.
2. I have the right to reject any order for any reason.Payment1. The currency accepted is EUR or PLN and can be paid through PayPal or Stripe.
2. Commissions are paid 100% upfront only.Process & Delivery1. The time it takes to finish your commission varies 1 week - 2 months depending on factors such as health, the complexity of the commissioned piece, other work.
2. Once the piece is finished you will receive the full-resolution (default size is A4 300dpi) in PNG and whatever you desire.
Note that there is no physical product.Revisions1. You get 3 rounds of changes on the commissioned piece included in the price.
2. A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
3. If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
4. If your reference is unclear to start with changes will come at an extra charge.Copyright & UsageI, Joanna Navani(the artist):1. I reserve the right to cancel and refund the order at any time for any reason.
2. I retain all copyrights over the commissioned artwork.
3. I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.).
4. I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
5. I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.You (the customer/commissioner):1. You may upload the commissioned artwork on any website and social channels.
2. You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, using it for AI etc.).
3. You may NOT alter the commissioned artwork without my (the artist) consent.
4. You retain the rights to the intellectual property (IP).
5. You may NOT use the commissioned artwork for commercial purposes.The following is considered copyright infringement:1. Reproducing/using the copyrighted artwork commercially - means making money off of it in any way not excluded from these terms.
2. Claiming the artwork as your own.
3. Altering the artwork without my consent.
4. In some cases, the commercial rights to the image may be purchased.Cancellation & Refund policy1. The buyer is not allowed a refund once I started working on the commission.
2. If for any reason I am unable to start your commission you will receive a full refund.
3. If you cancel your order before I started it, you can get a full refund.
4. If the buyer wishes to cancel the commission after the work has started, the buyer can be issued a refund but agrees to pay the kill fee.
5. The kill fee for canceling the commission after work has begun is 50% of the commission's price. The client then receives the work as is.